Privacy Notice for Patients including children

This privacy notice sets out how Shifnal Dental Care uses and protects any information that you give when joining the practice.

The practice is committed to complying with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, GDC, NHS and other standards.

The person responsible for Data Protection is Claire McDonald (Data Protection Officer}.

What type of information do we hold?

  • Personal details such as your address, date of birth, phone number and email address
  • This is for the provision of dental health care, providing treatment plans, estimates and recalls
  • Details of your NHS number and entitlement to healthcare treatment and exemption status if applicable
  • Personal details of family members or emergency contact details
  • Medical history including your GP’s name and address
  • Past and present dental history including x-rays and photographs
  • Information about the treatment we have proposed and provided along with its price.
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Records of permission or consent for treatment.
  • Correspondence to other healthcare professions such as referrals
  • Financial information relating to your treatment
  • Details of any complaints made

Why do we need to keep this information?

We need to keep records of personal information regarding our patients in order to provide safe and appropriate dental care and treatment. It is also used to maintain accurate treatment records.

We also need to process personal data about you if we are providing care under NHS arrangements and to ensure the proper management and administration of the NHS.

Our legal basis for processing data is:

  • Consent
  • Legitimate interest – Processing is necessary for the performance of our care for patients and for defence of legal claims
  • Data relating to your health care records is classed as special category data. Our legal basis for processing this is that it falls under Legal claims or judicial acts and Health and Social Care (Article 9 UK GDPR (f,h).

What do we do with your Information?

We will only share your information if it is done securely and it is necessary for us to do so.

Your personal information may be securely shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist, need laboratory work undertaken or need to consult with your doctor)

We may also share your personal information securely to third parties where we are required by law or regulation to do so. This may include:

  • The General Dental Council
  • The CQC/HIW/HIS/RQIA
  • Dental payment plans or insurers
  • NHS Bodies if NHS dental care and treatment is provided

How do we store your Information?

Your Information is stored securely at the practice on protected computer systems. Computer information is backed up regularly and may be securely stored away from our premises.

Retention periods

We are required to retain your dental records, X-rays and study models while you are a patient of this practice and after you cease to be a patient for a minimum of 11 years.
There are several other documents that we may collect that have a variety of retention dates, for example the NHS PR form – used to declare payment exemptions – which needs to be kept for 2 years minimum. We have a retention schedule listing all documents and the time frames for disposal. Retention periods may be changed from time to time based on business or legal and regulatory requirements

Your rights under GDPR

Access
You have a right to access the information that we hold about you and to receive a copy. You can make a request by contacting your practice or by e-mailing reception@shifnaldentalcare.co.uk

Rectification
You have a right to correct any information that you believe is inaccurate or incomplete. Please contact your practice to request a change in information.

Erasure
You have a right to request that we delete your personal information, although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). Please contact your practice to make this request.

Restriction
You have the right to request us to restrict the processing of your personal information for example, sending you reminders for appointments or information about our service. Please contact your practice to make this request.

Portability
You have a right to data portability; this could include supplying your information to another dentist. Please contact your practice to make this request.

Concerns

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you can contact our Data Protection Officer via email at reception@shifnaldentalcare.co.uk

You can also seek advice from The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or start a live chat or call helpline on 0303 123 1113.

Privacy notice for Children

What type of information do we hold?

  • Personal details such as your address, date of birth, phone number and email address – This is for the provision of dental health care, providing treatment plans and recalls.
  • Personal details of family members or emergency contact details
  • Medical history including your GP’s name and address
  • Information about the treatment we have proposed and provided
  • Notes of conversations or incidents that might occur for which a record needs to be kept
  • Correspondence to other healthcare professions such as referrals

Why do we need to keep this information?

We need to keep records of personal information regarding our patients in order to provide safe and appropriate dental care and treatment. It is also used to maintain accurate treatment records.

We also need to process personal data about you if we are providing care under NHS arrangements and to ensure the proper management and administration of the NHS.

What do we do with your Information?

We will only share your personal information to another dentist or doctor, such as for an orthodontic referral. We will not share your personal information to anyone else unless needed for legal reasons.
How do we store your Information?

Your Information is stored securely at the practice on protected computer systems. Computer information is backed up regularly and may be securely stored away from our premises.

Retention periods

For children – we will retain your dental records for 11 years or until they reach the age of 25 (whichever is longer).

Concerns

If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you can contact our Data Protection Officer via email at reception@shifnaldentalcare.co.uk

You can also seek advice from The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or start a live chat or call helpline on 0303 123 1113.

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    Maggie
    Maggie

    Left a 5 star review

    google

    Been with this dentist my whole life amazing customer care all the girls on the desk always very helpful!

    google

    Great new premises and great staff as always.

    google

    Beautiful interior, lovely atmosphere. They have moved into this place from where I last visited and I loved the look of it. Looked clean and aesthetic. Had an air polish done by the lovely Em. Girls at the desk are also very welcoming. Highly recommended

    google

    V efficient service. Stacey was v helpful and friendly

    google

    Comfortable experience! Lovely staff!

    google

    probably the best dental surgery in Midlands

    google

    Excellent service. V thorough,

    google

    Amazing service with a smile and always offer great future no pressure advice and the new practice facility is amazing

    google

    Great dentist surgery! Professional service, staff and products, would recommend to anyone!!

    google

    Great dental practice, staff are caring and look after you and your concerns. Highly recommend

    google

    Welcoming and pleasant.

    google

    Excellent service. Staff all very friendly and competent.

    google

    Fantastic

    google

    Visited this evening, always a friendly greeting from reception with professional treatment from both the dentist and the hygienist, would recommend to anyone, very pleased.

    google

    My experience was very pleasant, staff do a great job and are very friendly😁

    google

    I was treated very quickly after breaking a tooth. The dentist and nurse were lovely and talked me through each procedure. The reception staff and telephonist were very helpful and courteous.

    google

    Superb service since my wife and I became patients a year ago. Particularly I must thank them for resolving my toothache and subsequent extraction during the pandemic when I had number of phone consultations and further appointments immediately on opening again. A good experience from dentists and staff. Well done. Gordon and Brenda Morris

    google

    Fantastic as usual.

    google

    Dentists generally make this feel nervous, but I always feel incredibly relaxed here! Both my dentist and orthodontist have been fantastic and the front of service is personal and efficient. I definitely recommend taking their monthly payment plan, it’s worth every penny. Updated to add: their new practice is brilliant, it’s spacious and calming, and I appreciated the screens on the ceiling showing tv or relaxing landscapes to distract me from the dental work.

    google

    Fantastic team from the receptionist to dentist to hygienist absolutely brilliant

    google

    Emily is lovely! I was a bit worried about going to the dentist as I haven’t been for a while. She explained everything and put me at ease. I felt fully informed about the visit and my ongoing treatment. Would highly recommend.

    google

    A Great Team with outstanding service..

    google

    I have been using Shifnal Dental Practice for over 40 years now. It has always been good, but when Dr Wosniak arrived, he took it to a whole new level of expertise and techniques. Like any private dental practice it doesn't come cheap, but the level of professionalism and service have been outstanding and are second to none. I have today just had an emergency appointment for an extraction and been dealt with fantastically by all staff. Over the years Dr Wosniak, in conjunction with the Birmingham Dental Hospital, has done great work on my teeth for which I am eternally grateful. I can highly recommend him and his team to everyone looking for a first class dental service.

    google

    Great dentist

    google

    Excellent, professional service from everyone

    google

    Lovely service really friendly

    google

    I am a very nervous patient and have had some bad experiences with Dentists but Shifnal dentist have this ability to make me feel relaxed. Sim is an amazing dentist and everyone who works there make visiting the dentist a good experience. I couldn't recommend Shifnal dentist enough. They'd have 10 stars if I could give it.

    google

    I always use this dentist, I see Karen and she is a fabulous lady always helpful especially because I am a super nervous patient. Thankyou to all the staff at Shifnal dental care for all your help.

    google

    Great service, and the new facilities make a big difference

    google

    Beautiful new premises. Really helpful and friendly reception team and Sim is a brilliant dentist, especially with the children.

    google

    Very nice establishment and great staff

    google

    From the front desk to the dentists, everything and everyone about this place is premium. I bounced around a few other places for me and my family before landing in this place. Visiting the dentist can be worrying and scary, but at least you’ll know you’re in great professional hands within a top facility. I just had a tooth removed, and the dentists’ kept me relaxed, comfortable and as happy as you can be in having a tooth pulled out 😁

    google

    Lovely experience we had a warm welcome with smiley faces! Caroline was so nice, I took my 92 year old mum and bless her heart she was so kind and respectful to her.

    google

    Staff were very friendly and explained everything that was happening and future treatment required.

    google

    Very caring staff, always happy to accommodate if you are unsure or nervous about treatment. Highly recommend

    google

    Great new dental clinic. I recently moved from a Shrewsbury NHS practice to Shifnal. I suffer from gum disease and for that I require private care to keep on top of it. I'm impressed with new patient care and technical procedures to determine baseline of needs. The dentists are extremely pleasant, thorough, professional and the treatment rooms are equipped with high tech tools. The clinic provides a wonderful environment and I feel I get what I pay for. Highly recommend them

    google

    Very welcoming staff and always made to feel at ease for my appointments.

    google

    A very professional dental practice, and I am very happy that I found them. Dr. Maciej Wozniak is doing his job really well. I turned to him after I was treated very poorly by a dentist in Shrewsbury who wanted to drill channels into my healthy teeth to place an orthodontic fiberglass wire behind them. The same practice also wanted to remove my implant and replace it with a new one. Dr. Wozniak put in a nice, sturdy wire without drilling anything, thus keeping my teeth in one piece (not to mention this has lasted for years now). He also decided to see if the implant could be saved and referred me to a specialist in Birmingham. (Dr. Wozniak lost money on this, as I didn’t pay anything.) And it worked! What else could build your trust in a doctor more than actions like that? Every treatment has been done with diligence and care. The latest hygienist appointment was also five-star worthy. I am glad they moved, as there is now a nice, spacious car park, and I no longer need to worry about where to leave my car. The practice itself is spacious and well-designed. I recommend Shifnal Dental Care without any hesitation.

    google

    The team here are amazing. Reception staff so friendly and helpful. Extraction today was made as stress free and painless as possible. Dr. Sim is the best Dentist I have ever had. She talked me through the whole process, calm and professional throughout. These procedures do cost, but you pay for the training , expertise and care. I cannot recommend this practice enough.

    google

    Not a massive fan of the dentist, but I’ve always been pleased with the service here. Welcoming and professional is how I would sum up my experience.

    google

    Seen on time with friendly staff who are good at their jobs.

    google

    Clean, spacious, friendly, calming and professional. Just a shame they don’t still serve pints there too 🤣

    google

    Always a great friendly and professional experience

    google

    Very Friendly . Great dental care , great customer care.

    google

    Fantastic service

    google

    Tip Top Service. Lovely accommodating receptionists put you at ease. Great offer to join up if you need a dentist.

    google

    I have now completed my orthodontic treatment , and I feel over the moon! The team has always been professional and helpful, thank you!

    google

    I attended Hygienist and dental check-up appointments on 25th September, in the Practice's lovely new premises. As usual, a very professional and welcoming experience from all at Shifnal Dental Care.

    google

    Very good visit. Thoroughly nice staff. Made going to the dentist a nice experience. Stacey on reception was particularly good.

    google

    Great new premises very luxurious and welcoming. Excellent routine hygiene appointment with John. Highly recommended!

    google

    Great Dentists, friendly team and welcoming reception, wouldn’t go anywhere else. Highly recommend.

    google

    Lovely staff, amazing facilities and private parking. Dr Sim put us at ease and was very friendly and professional.

    google

    Very professional service and incredibly helpful

    google

    I couldn't be more impressed with the level of service I receive from Shifnal Dental Care. From the moment you walk in, you’re greeted with a modern, warm and welcoming atmosphere. The professionalism displayed by everyone really stands out as a differentiator. The dental team are not only highly skilled and knowledgeable but also take the time to explain every step of the process in your treatment. It’s clear that they genuinely care about their patients and are committed to providing the highest quality of care.

    google

    As always lovely and friendly ladies on reception very helpful ... Sim as always a star ...thankyou again great team Sarah cope

    google

    This absolute gem of a local practice is amazing, the most friendly RELAXING practice, customer service second to none, cannot recommend enough.

    google

    Everything explained. Off road parking. E mail appointment warnings. Pleasant experienced staff. Overall a very good experience. Mike Street

    google

    Really friendly welcome/ reception. Beautiful decor and Dr Sim and her team were wonderful. Very knowledgeable and put me at ease.

    google

    New premises are amazing. I’m not a fan of dentists but these guys are the best really put me at ease.

    google

    I am a relatively new patient at Shifnal Dental Practice.The service is excellent. I can be quite nervous when I visit the dentist, however, the staff are professional and friendly putting me at ease during my appointments. The practice has created a calming ambience to relax patients and put them at ease.

    google

    The new Practice in Shifnal is exquisite! My family and I are very impressed! So, not only did it feel like we were at a Harley Street Dental Practice, but we were also in John and Sim’s professional, safe and gentle hands. As an anxious patient I am always quickly at ease here and grateful for the staffs’ kindness as well as their passionate knowledge. In addition, Katherine and the reception ladies are all incredibly friendly and helpful. I won’t go anywhere else for my dental treatment :) x

    google

    I have been a patient at this practice for a number of years, and it is the best dentist that I have been to. The dentistry is second to none, extremely thorough, it has given me a lot more confidence in my everyday life and I am no longer nervous to have any procedures done. First Class

    google

    I attended for my routine 6 monthly check up with Dr Wozniak, and Hygienist's appointment with John last week - the second time since Coronavirus restrictions came in. I felt comfortable that the precautions in place are effective and really appreciate the lengths everyone has gone to to be able to continue caring for patients. As always, everyone was friendly and professional and I left with a clean bill of health. I would strongly recommend Shifnal Dental Care to anyone in search of dental care.

    google

    Lovely new location, very modern and spacious inside. Very friendly staff and helpful!

    google

    I’m a very nervous patent always have been but my dentist Simran Bhambra and the dental nurse always put me at ease and I come out smiling

    google

    Very pleased with the treatment

    google

    I have been a patient at this dental practice for many years. I cannot recommend it enough. The staff are knowledgeable, efficient and very friendly. My dentist Sim is excellent.

    google

    Best dental experience. Staff are so friendly and accommodating. The work they do is incredible - my confidence has sky rocketed since visiting shifnal dental care. Would definitely recommend 👌

    google

    Excellent service 😄

    google

    Prompt efficient service, welcoming staff. Friendly. Appointment times kept.

    google

    Excellent service from all the team!

    google

    Top draw as ever👍

    google

    Wow just brilliant

    google

    Joined two weeks ago great practice Simran is very good made me feel very comfortable and gave me great confidence