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01952 460119Park Street, Shifnal, Shropshire, Near Telford, TF11 9BG

Privacy Notice

The team of the Shifnal Dental Care is committed to respecting and protecting your privacy and to meeting our obligations described in Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website.

Shifnal Dental Care will deal appropriately access requests and comply with the law in the collecting and processing of personal data.


Data we may collect

-Names, address, date of birth, next of kin NHS number, telephone number, email address,.

-Your previous appointments, meetings, correspondence.

-Clinical notes, correspondence with other health professionals and institutions, general health information.

-Notes about our conversations regarding your care.

-X-rays, x-ray results and photos, scans.

-Treatment plans and consents.

-Details of the transactions, Payments for treatments

-IP address, details of your visit on the website including but not limited to location,trafic, operating system, device type, browser, this information does not identify you as the individual.

-Information necessary for Re-marketing that involves placing a cookie on your computer when you browse our website to display advert for our services when you visit some other website.

We may use a third party to provide us with Re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our services on other websites.


Data Storage

Your personal data may be stored and transferred and processed outside EEA and by submitting your data you agree to this. We are committed to ensure that your date is treated securely accordingly to this policy.

We may also disclose your information  to third parties

-In the event that we sell or buy business to the prospective seller or buyer.

-If we need to do it to comply with any legal obligation


How we use your data

-To fulfill any contracts between you and us

-To assess your health and decide about appropriate care.

-To investigate your concerns if complaint is raised.

-To let you know about changes to our service

– to let you know about services and products that we feel may interest you  when we have your consent to do so.


Your rights

You have the right to ask us not to process your data for marketing purposes.

Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change

Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase  information about your dental treatment and payments.

Stop using your information – for example, sending you reminders for appointments or information about our service

Supply your information to another health professional. .


Access to information

You have right to access information held about you. We require written request and reserve the right to see documents that allow for your identification. We will respond to such request in accordance to the Data protection Act of 1998 in 30 days.


Changes to this policy

Any changes will be posted on this website.



If you are not happy with this policy, please contact us sending an email to reception@shifnaldentalcare.co.uk or by post to Shifnal Dental Care, Park Street, Shifnal TF11 9BG.

If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113

June 05 2020 Update – Reopening Soon!

We are excited to be preparing for our return to the practice as soon as possible after the 8th June.  We know it is important to keep our patients as informed as possible and we wanted to let you know there will be some slight changes in your visits during the next few months.

Shifnal Dental Care has always adhered to the rigorous cross infection procedures set out by the governing bodies and all of our team members are highly trained in all aspects of cross infection control.  However, there are some additional Covid-19 procedures to follow and one of these is the social distancing rules that we have all become used to over the last couple of months.

You will receive information  before your appointment, this may be via email or via the post or a telephone conversation this will include some details you will need to complete before attending.  This will help us to continue to keep our patients and teams safe.

Things to know about your next appointment:

  • Before leaving home please remember to brush your teeth, use the toilet and wash your hands for 20 seconds before leaving.
  • Please bring the minimal number of belongings with you.
  • Please phone us once you have arrived in the carpark.
  • Please wait in your car or by the door and we will call you in as soon as possible.
  • Please attend unaccompanied unless you require a carer or parent.
  • On entry into the practice – we will have a welcome point and a member of our team will take your temperature, ask you to sanitise your hands.
  • In the surgery , we will be wearing full PPE- please do not be worried it is still us!
  • Before you leave the surgery we will ask you to sanitise your hands.
  • When you leave the surgery we will begin the disinfection and sterilisation process of the surgery.
  • Payments and future bookings will be organised at reception keeping within the social distancing rules.
  • On leaving the premises we will ask you to sanitise your hands and we will look forward to seeing you again!

We hope you understand that this is for everyone’s safety and we would appreciate your patience and cooperation as we negotiate these difficult times.